Avoiding Downtime During Kayako to Zendesk Migration

 Migrating from one help desk platform to another can be daunting—especially when business continuity is on the line. When planning a Kayako Zendesk migration, minimizing downtime is critical to maintaining customer trust and ensuring smooth operations.



The first step is thorough preparation. Analyze your existing data in Kayako—tickets, user profiles, macros, tags, and custom fields. Identify what needs to be migrated and clean up any outdated or unnecessary data. This not only streamlines the process but also avoids complications during the actual Zendesk migration.

Next, map out your Zendesk structure. Decide how you want to organize agents, ticket forms, workflows, and automations in the new system. The more you can configure ahead of time, the faster the final cutover can be.

Run a test migration in a sandbox environment. This allows you to spot data mismatches, broken links, or workflow inconsistencies before going live. Include your support team in the test phase to ensure they’re comfortable with the new tools and layout.

Finally, schedule the final migration during a low-volume period—overnight or on a weekend. Have a support strategy ready, such as a temporary knowledge base or live chat support, in case users experience issues during the transition.

Migrating from Kayako to Zendesk doesn’t have to mean downtime. With the right plan, tools, and execution, your team can enjoy a seamless switch and take advantage of everything Zendesk has to offer—without skipping a beat.

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