How can I Migrate from Right answers to Zendesk?

RightAnswers is a knowledge base system which is used in supporting its customer in a way that offers self-service support. This enables businesses to establish and facilitate the organization of knowledge articles, FAQs as well as tutorials. Zendesk is a customer service solution specifically that encompasses a number of products to handle customer communications such as tickets, real time chat, and emails. 

Both are effective tools that are applied by various organisations in enhancing the level of satisfaction as well as performance.Follow the below steps for right answers to zendesk migration.

1. Data Inventory and Export: 

Identify Data: Make a list of all the type of data that will be migrating to the new environment including knowledge articles, categories as well as tags and files. 

Export Data: Export this data into RightAnswers for suitable format of exporting format like (CSV, XML etc. )  

2. Import Data into Zendesk: 

Create Knowledge Base: Create a knowledge base on Zendesk and define the appropriate categories and tags. 

Import Articles: Using import function of Zendesk, one is able to directly import the data which was exported from RightAnswers to the newly created knowledge base. 

Map Fields: Check if RightAnswers fields are properly synchronized with the respective fields in Zendesk. 

3. Migrate Customizations:

Identify Customizations: Determine any custom fields, workflows, or automations in RightAnswers that need to be recreated in Zendesk.

Recreate Customizations: Use Zendesk's customization options to recreate these elements in the new environment.

4. Test and Validate:

Verify Data: Ensure that all data has been migrated accurately and is accessible in Zendesk.

Test Functionality: Test the search functionality, article organization, and user access to verify that everything is working as expected.

5. Redirect Users:

Inform Users: Communicate the migration to users and provide instructions on how to access the new Zendesk knowledge base.

Redirect Traffic: Update any links or references to the old RightAnswers knowledge base to point to the new Zendesk knowledge base.


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