Making the Move: Smooth Transition from OTRS to Zendesk

So, you're considering upgrading your customer support by switching from OTRS to Zendesk. Excellent decision! But, shifting anything between platforms may be a genuine nuisance. Don't fret. We’re here for your rescue. Today, we'll discuss how to do OTRS to Zendesk data import without ripping your hair out.

Why is Zendesk the best?

Before we go into the details, let's speak about why Zendesk is the true MVP. Consider this:

  • A slick interface.

  • Capabilities that will blow your socks off.

  • Versatility will make you wonder why you stayed with OTRS for so long.

Smooth Sailing with Zendesk's Import Tools

Zendesk's importing tools are like reliable companions, always ready to help. Simply map your OTRS fields to their Zendesk counterparts, and voila! Your tickets, users, and other stuff will make the transition without incident.

Let Zendesk Take the Lead

If you're not into DIY, Zendesk shields you with their Data Migration Service. Their team of professionals will take care of everything from data collection to Zendesk setup, permitting you to sit back and relax while they do the job.

Customize to your Heart's Content

And here's the most awesome part: Zendesk's API functions like a playground for customization. Desire to alter workflows or refine data mappings? Zendesk sets you in control.

Conclusion: It's Time To Shine With Zendesk

Doing OTRS to Zendesk data import does not have to be a nuisance. With Zendesk's sleek features and a little expertise, you'll be up and running in minutes. But, if you think, it’s an uphill battle, contact experts at Helpando. They can help you with Zendesk data migrations, Help Center design, and customization, app development, training, and consulting. So, what are you waiting for? Say goodbye to OTRS and hello to Zendesk, the latest support hero!


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