Moving from Kayako to Zendesk: A Smooth Transition Guide
Do not jump directly into the migration, but see what is happening with Kayako that you are handling currently. You must be aware of the location of all your data; tickets, customer information, and any modifications you’ve done. Well, here are a few other things to take care of when implementing Kayako to zendesk migration . See What Zendesk Has to Offer Take some time to familiarize yourself with Zendesk and its tools and available options. They have a reasonable ticketing system, interesting analytics, and countless opportunities to integrate with other apps. Understanding what is out there will enable you to set your agenda. Plan It Out Step by Step Develop a strategy for the change process. Sort out what must occur at what stage, who is responsible for what, and how long it should all take. You might want to have Zendesk’s professionals determine it for you and even assist in carrying it out. Make the Switch If it is time to move, look at your data and attempt to migrat...